Thomas M. Wilson, Executive Vice President and General Manager
Tom is proud to serve the Archdiocese of Boston, Archdiocese of Chicago, Archdiocese of Los Angeles, Archdiocese of Oklahoma City, Diocese of Austin, Diocese of Brooklyn, Diocese of Charlotte, Diocese of Norwich, Diocese of Palm Beach, Diocese of St. Augustine, Diocese of St. Petersburg, Diocese of Springfield, Massachusetts and the Diocese of Yakima, Washington. “I am most proud of our ability to take your appeal from start to finish. In doing so, Letter Concepts provides the highest quality direct mail; superior database management; complete creative and graphic design services, full gift processing services, cutting edge acknowledgement and remittance services. We are truly a Turn-Key Solution for our clients. Our clients have been able to significantly reduce their internal workflow and office costs by partnering with Letter Concepts.”
Email: Tomw@letterconcepts.com
Phone: (800) 525-4963
T.J. Wilson, Vice President of Diocesan Sales
T.J. joined Letter Concepts in June 2017 as an assistant vice president. A graduate of the University of Connecticut and a lifelong member of the Letter Concepts family, T.J. brings hands-on experience, having assisted in every department through his high school and college years. Since joining the company, he has been instrumental in leading the implementation of Direct Mail 2.0, bringing electronic support to Letter Concepts’ excellence in printing and data. He has brought on several new diocesan clients as well as helped to shepherd longtime partnerships. T.J. is a natural-born salesman having the energy and enthusiasm for success with the desire to provide exceptional customer service to our clients.
Email: tjwilson@cclci.com
Phone: (800) 525-4963
Rebecca Hancock, Vice President of Diocesan Sales
Rebecca joined Letter Concepts in 2024, after having partnered with the company for the previous five years while she served as Director of Annual Giving and Stewardship at the Diocese of Fall River, which is her home diocese. She works with archdiocesan and diocesan clients on successfully implementing and carrying out annual appeals, capital campaigns, programming services and reporting, gift processing, lockbox services and increased offertory and annual collections within dioceses as well as individual parishes, focusing on Massachusetts, New Hampshire, Maine and Vermont. Rebecca’s 25 years of experience also includes managing marketing and development programs in the health care industry and higher education at Brigham and Women’s Hospital, Boston Medical Center, Rhode Island Hospital and Brown University.
Email: rhancock@cclci.com
Phone: (800) 525-4963
John Wilson, Vice President
Over the past thirty-two years, Letter Concepts has served 48 Catholic dioceses and more than 3500 Catholic parishes nationwide. Last year alone, Letter Concepts produced more than 17 million high quality request letter packages, (junk mail will just not do) and nearly 3.5 million acknowledgement mailings to donor respondents. Critically important, yet often ignored by outside fundraising consultants, is the collection of pledges. Letter Concepts redemption figures are impressive. A 98% average collection rate on annual programs and a 92% average collection rate for the multi-year programs. NO one in the industry does it better! Letter Concepts also serves your gift processing requirements to include lock box and data entry, this includes taking ownership for your special data capture needs. This is a complete service that can include credit card and EFT entry to your data and vendor platforms. We take great pride in providing our clients with turn-key solutions.
Email: JohnWilson@letterconcepts.com
Phone: (800) 525-4963
Al Davis, Senior Vice President for Production
Al’s goal for clients is the production of a personalized letter package that gets opened and has a “hand-produced” look and feel. Al takes great pride in ensuring that every mailing leaves our facility accurately and on time.
Email: Ald@letterconcepts.com
Phone: (800) 525-4963
Elizabeth Rousseau, Vice President of Human Resources
Joining Letter Concepts in 2010, Elizabeth has over 20 years of experience in office management and manages all personnel responsibilities for Letter Concepts staff. She maintains employee relations and helps to implement inter-office policies and programs. Also a licensed insurance professional, she coordinates and administers all insurance and benefits needs for the company.
Inna Kogan, Finance Manager
Inna joined our team in 2017, having almost 20 years of experience in the accounting field. She brings with her a level of expertise ranging from business management, financial planning and general bookkeeping to working as a Controller. She is responsible for all of our invoicing, accounts payables and receivables, as well as our payroll.
Dylan Barrett, Director of Data Research & Development
Dylan joined Letter Concepts in August 2013. A graduate of the University of Connecticut, Dylan brings almost a decade of experience in software design and development to the company. In addition to creating and maintaining Letter Concept’s pledge processing systems and reports, Dylan’s department strives to improve processes throughout the entire company. Dylan believes that well designed software can have a major impact on the success of both Letter Concepts and its clients.
Matt Walcott, Data Analyst Manager
Matt joined the team at Letter Concepts in 2016. He has worked extensively as a technology auditor specializing in data analytics. He brings exceptional communication and meticulous organizational skills that ultimately lead to met deadlines, managed expectations and precision reporting. The department goes above and beyond to provide clients with campaign statistics and feedback, allowing for greater success.
Joann Giambalvo, Creative Director & Art Coordinator
Joann joined Letter Concepts in 2016, and brings with her more than 20 years of experience as a Graphic Designer and Art Director. Specializing in branding and identity for corporate and nonprofit communications, she has been dedicating her talent to the Catholic Church and religious orders since 2008, to help their fundraising efforts. Several of her recent designs for our client campaigns have earned awards from ICSC, International Catholic Stewardship Council.
Amanda Loubier, Account Manager
Amanda Loubier joined Letter Concepts in 2013 as an Account Manager. Amanda is a 2008 graduate of Southern Connecticut State University, New Haven, CT. Amanda is driven to provide outstanding service to our clients. You can expect timely responses with professionalism, courtesy and experience. Amanda also serves as an Account Manager to multiple dioceses also leading and coordinating our Parish Campaigns Program.