Key Leadership

Thomas Wilson headshot

Thomas Wilson, Executive Vice President
& General Manager

Tom is proud to serve the Archdiocese of Boston, Archdiocese of Chicago, Archdiocese of Los Angeles, Archdiocese of Oklahoma City, Diocese of Austin, Diocese of Brooklyn, Diocese of Charlotte, Diocese of Norwich, Diocese of Palm Beach, Diocese of St. Augustine, Diocese of St. Petersburg, Diocese of Springfield, Massachusetts and the Diocese of Yakima, Washington. “I am most proud of our ability to take your appeal from start to finish. In doing so, Letter Concepts provides the highest quality direct mail; superior database management; complete creative and graphic design services, full gift processing services, cutting edge acknowledgement and remittance services. We are truly a Turn-Key Solution for our clients. Our clients have been able to significantly reduce their internal workflow and office costs by partnering with Letter Concepts.”

Phone: (800) 525-4963

John Wilson, Vice President

Over the past thirty-two years, Letter Concepts has served 48 Catholic dioceses and more than 3500 Catholic parishes nationwide. Last year alone, Letter Concepts produced more than 17 million high quality request letter packages, (junk mail will just not do) and nearly 3.5 million acknowledgement mailings to donor respondents. Critically important, yet often ignored by outside fundraising consultants, is the collection of pledges.  Letter Concepts redemption figures are impressive. A 98% average collection rate on annual programs and a 92% average collection rate for the multi-year programs. NO one in the industry does it better! Letter Concepts also serves your gift processing requirements to include lock box and data entry, this includes taking ownership for your special data capture needs. This is a complete service that can include credit card and EFT entry to your data and vendor platforms. We take great pride in providing our clients with turn-key solutions.

Phone: (800) 525-4963

Al Davis headshot

Al Davis, Vice President & Operations Manager

Al’s goal for clients is the production of a personalized letter package that gets opened and has a “hand-produced” look and feel. Al takes great pride in ensuring that every mailing leaves our facility accurately and on time.

Phone: (800) 525-4963

Elizabeth Rousseau headshot

Elizabeth Rousseau, Director of Human Resources

Joining Letter Concepts in 2010, Elizabeth has over 20 years of experience in office management and manages all personnel responsibilities for Letter Concepts staff. She maintains employee relations and helps to implement inter-office policies and programs. Also a licensed insurance professional, she coordinates and administers all insurance and benefits needs for the company.

Inna Kogan headshot

Inna Kogan, Finance Manager

Inna joined our team in 2017, having almost 20 years of experience in the accounting field. She brings with her a level of expertise ranging from business management, financial planning and general bookkeeping to working as a Controller. She is responsible for all of our invoicing, accounts payables and receivables, as well as our payroll.

James Clarke headshot

James Clarke, Director of IT, Network & Computer Services

James joined Letter Concepts on a full-time basis in 2007, after serving Letter Concepts from 2003-2007 as a part-time data consultant. Over the past ten years James has rebuilt the Letter Concepts network infrastructure with the company’s continued growth in mind.

Dylan Barrett headshot

Dylan Barrett, Director of Data Research & Development

Dylan joined Letter Concepts in August 2013. A graduate of the University of Connecticut, Dylan brings almost a decade of experience in software design and development to the company. In addition to creating and maintaining Letter Concept’s pledge processing systems and reports, Dylan’s department strives to improve processes throughout the entire company. Dylan believes that well designed software can have a major impact on the success of both Letter Concepts and its clients.

Carolyn Drew headshot

Carolyn Drew, Data Processing Supervisor

Carolyn joined Letter Concepts in 2002. As Supervisor of Data Processing Services, she manages the data processing team, developing standard operating procedures to ensure that each account is processed efficiently and accurately meeting the needs of our clients. Carolyn’s strong work ethic, attention to detail and technical expertise are a few of her strengths that help ensure that the processing of over one million entries annually is completed timely and accurately.

Matt Walcott headshot

Matt Walcott, Data Analyst Manager

Matt joined the team at Letter Concepts in 2016. He has worked extensively as a technology auditor specializing in data analytics. He brings exceptional communication and meticulous organizational skills that ultimately lead to met deadlines, managed expectations and precision reporting. The department goes above and beyond to provide clients with campaign statistics and feedback, allowing for greater success.

Divya Garg, Data Programming Supervisor

Divya joined Letter Concepts in 2014. A graduate of Quinnipiac University with a Masters in Information Systems (MIS). She started out as a part time Data Processor at Letter Concepts and progressively worked her way to Data Programming Supervisor. She oversees the Data Programming department, ensuring that all client requirements are met in a timely and accurate manner. Divya also leads the training efforts for new hires in Letter Concept’s data programming department.

Joann Giambalvo headshot

Joann Giambalvo, Creative Director & Art Coordinator

Joann joined Letter Concepts in 2016, and brings with her more than 20 years of experience as a Graphic Designer and Art Director. Specializing in branding and identity for corporate and nonprofit communications, she has been dedicating her talent to the Catholic Church and religious orders since 2008, to help their fundraising efforts. Several of her recent designs for our client campaigns have earned awards from ICSC, International Catholic Stewardship Council.

Thomas John Wilson headshot

Thomas John Wilson, Assistant Vice President

T.J. joined Letter Concepts in June of 2017. A graduate from the University of Connecticut, having been a lifelong member of the Letter Concepts family, T.J. brings hands on experience, having assisted in every department through his high school and college years. T.J. is a natural born salesman having the energy and enthusiasm for success with the desire to provide exceptional customer service to our clients.

Amanda Loubier, Account Manager

Amanda Loubier joined Letter Concepts in 2013 as an Account Manager. Amanda is a 2008 graduate of Southern Connecticut State University, New Haven, CT.  Amanda is driven to provide outstanding service to our clients.  You can expect timely responses with professionalism, courtesy and experience.  Amanda also serves as an Account Manager to multiple dioceses also leading and coordinating our Parish Campaigns Program.