Letter Concepts can provide a complete turn-key service package or comprehensive direct mail package based on the needs of the client. In addition to product, print and mail shop services, Letter Concepts offers strategic planning based on fundraising and direct mail best practices. If desired, Letter Concepts will develop a plan to increase revenue, while minimizing the time required of your staff. This allows the client to focus on activities such as major gift prospect identification, cultivation and stewardship education. For many of our clients Letter Concepts provides gift processing, lockbox gift reporting, gift acknowledgments, pledge reminder statements and IRS required year end mailings.
Our clients receive a strategic consultation followed by a customized service proposal. Letter Concepts provides prospective clients with an assessment of your institutions fundraising dollar potential.
Account Management Services
A qualified and experienced Account Manager is assigned to each client. Client support service includes: direct mail, data, mail shop and delivery. Your Account Manager is responsible to move your job(s) successfully through our data, production, mail operations and pledge processing departments.
Graphic Design Services
Our Creative Director and Design Department will help you visually communicate your message to your audience, creating materials from concept to design to final print-ready files. We specialize in creative development of materials for diocesan and parish direct mail campaigns and Catholic Charities Programs. Materials include but are not limited to campaign promotions, fundraising marketing collateral including brochures, posters, postcards and forms, invitations, receptions packets, direct mail packets, remittance materials, as well as print and social media ads. From branding all materials for your full campaign to designing a brochure specific for your parish, our award-winning design services will help to inspire your donors.
Data Programming, Data Management
The Data Programmer is responsible for all data related tasks outlined in the service agreement. This may include, but is not limited to: USPS National Change of Address compliance, the formatting and standardization of data fields for mail uniformity, and the merging of the personal data to their assigned components. Data programming analyzes donor tracking and provides data segmentation for client campaigns. These data related services offer the groundwork for fundraising success.
IT and Network Services
Resources are provided to allow data programming and management of client information. This includes the protection of sensitive data and the security of all related information including giving information and donor history. We accomplish this through daily backups and multiple layers of intrusion prevention including firewall, email, desktop and server antivirus and antispam solutions. We facilitate secure remote connections for those clients needing to access there data using a proven VPN solution and we maintain SOC 1 compliance.
Data Research and Development
The Data Research and Development department’s primary role is to facilitate the transfer of data between Letter Concepts and the client. This includes extracting data from client systems in order to create a custom processing switchboard for rapid gift entry, designing a process to import gifts and related data back into the client system and developing custom reporting. We take pride in creating processes which reduce manual labor, allowing the client to quickly and painlessly receive the critical data they need for the success of their campaign.
Our Production Department overseen by our GM and Production Manager is comprised of: offset press print, B/W and color laser print, ultra-violet highspeed large format four color ink jet, automated mail insertion, mail fulfillment and product delivery. We print letters, brochures, newsletters, fliers, invitations, cards (pledge gift, remittance, prayer), bookmarks, etc. on many stocks including coated and uncoated. Our experienced and dedicated group of employees take ownership and pride in delivering a successful product to our clients – large or small. It is important to note that recently a high-speed color laser and a four-color off-set printing press have been added to our existing $1,000,000 production equipment capability. A state-of-the-art intelligent mail inserter (GBR-18), equipped with camera-match technology, is capable of completing 45,000 mailing units daily and a new second state-of-the-art GBR-18 inserter has been added with additional camera-match abilities capable of another 45,000 mailing units daily.
In the past year – between 15 and 20 million mailing units were printed, prepared for insertion, quality controlled and delivered to the post office.
Data Processing Department
Our pledge processing supervisor leads a trained team of employees who work daily for those clients who have enlisted our company’s gift processing service solution. Your service plan can also be tailored to include turn-key lock box service. Our commitment to accuracy and quality control are at work every business day. This activity is bonded and insured and your data is safeguarded with SSL encryption.